Illusions – The Adventures of a Reluctant Messiah

By Richard Bach, the author of Jonathan Livingston Seagull This is a book about the time spent together between Richard, the author, and Donald Shimoda, a Messiah who can see through all the illusions of the world and know the reality behind. They flew old planes from town to town, selling short rides to people. […]

Customer Service

Most of us have had some experiences with customer service before, positive or negative or neutral. We can probably find ourselves united in the unpleasant memory of one or two international service providers, if we start sharing our bad experiences. At those circumstances, we ask: why does this company not put their customer first, as […]

Interviewing Users – How to Uncover Compelling Insights

At first, Interview Users – How to Uncover Compelling Insights by Steve Portigal was not a comfortable choice to me. I flipped through some pages and was partially tempted to dismiss it: Oh, it is just a recipe book for field interview. Nah, I know how to have conversations with people. After all, for probably […]

The truest sentence

Last summer while travelling between home and Denver for the USENIX Annual Technical conference, I had a wonderful companion, Ernest Hemingway’s A Movable Feast. Since then, I have read probably another dozen of books and there is one message from that book coming back to me frequently: “All you have to do is write one true sentence. […]

When Hitler Stole Pink Rabbit

When Hitler Stole Pink Rabbit is the first book of the trilogy Out of the Hitler Time, written by Judith Kerr, based on her childhood experience of fleeing from Germany with her family in 1933, travelling via Switzerland and Paris, and arriving finally in London in 1936. It is a children’s book, labelled as suitable […]

Man’s Search for Meaning

Viktor E. Frankl wrote this book based on his very own experience of being an “ordinary prisoner” in the concentration camps (Auschwitz and others) during the second world war. Reading this book, it is evident that his pre-war profession as a psychiatrist allowed acute observation and contemplation. This book tries to answer the question how […]

Give and Take

The name Adam Grant came to my attention multiple times within a short timeframe just before Christmas. I was astonished and partially ashamed that I was not aware of his work before that. Just to think how many good readings I have missed and the thoughts those articles would have provoked! On the plus side, it […]