Customer Service

Most of us have had some experiences with customer service before, positive or negative or neutral. We can probably find ourselves united in the unpleasant memory of one or two international service providers, if we start sharing our bad experiences. At those circumstances, we ask: why does this company not put their customer first, as … Continue reading Customer Service

Give and Take

The name Adam Grant came to my attention multiple times within a short timeframe just before Christmas. I was astonished and partially ashamed that I was not aware of his work before that. Just to think how many good readings I have missed and the thoughts those articles would have provoked! On the plus side, it … Continue reading Give and Take